Why Katalis is free, and what we actually charge for

The inbox and website chat cost nothing, with no trial and no volume cap. Here is exactly where Katalis makes money, so you can plan around it.

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The Katalis inbox showing a WhatsApp conversation answered by the AI assistant and handed to a team member

“Free” usually means one of three things: a trial that expires, a plan so limited you upgrade in a week, or a product that sells your data. Katalis is none of those, so here’s how it works.

What is free, permanently

Using the Katalis software and the live chat on your website is free, with no limit on chat volume and no trial period. There is no time at which the free version stops working.

That includes the omnichannel inbox, conversation assignment, labels, private notes, saved replies, the knowledge base, customer satisfaction surveys and reports, the mobile app, and team collaboration.

What we charge for

We make money in three ways, all of which you choose:

  1. Channel add-ons. Connecting WhatsApp Business, Telegram, SMS, email or Line is a paid add-on.
  2. Hired agents. If you’d rather not answer the chats yourself, you can hire our human chat and sales agents to do it for you.
  3. Customization. Complex automation with AI, integration with your existing applications, and self-hosted setups are built for you as a project.

What we don’t do

  • We don’t sell your data. Communication between you and your visitors runs over an encrypted connection, and data is stored on encrypted servers.
  • We don’t show ads, on the web or in the mobile app.

So who is it for?

If you’re a small business answering customers yourself, the free inbox and website chat may be all you need. When the volume grows, or you’d rather spend your day on the business than on the chat, that’s when the paid services start to make sense. Talk to us when you get there.